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    Find quick answers to your questions below...if you have another question you'd like to have answered immediately, please call (608) 25-MUNCH or (608) 467-2615. If you have questions or concerns you'd like to have answered by one of the owners, please e-mail Jeremy Neren at Jeremy@madtownmunchies.com or Sivan Levaton at Sivan@madtownmunchies.com.
    Order Status
    • Can I order even though you aren't making deliveries right now?
    • I just ordered, how long do I have to wait!?
    • My credit card won't go through, what should I do?
    • Has my order already been sent out for delivery?
    • How do I change quantities or cancel an item in my order?
    • How much is my delivery charge?
    • My order never arrived.
    • An item is missing from my order.
    • I received the wrong product.
    • What is your return policy?
    • When will my order be delivered?
    My Account
    • How do I create an account?
    • How do I edit my account information?
    • I forgot my password.
    Payment Options
    • What are my payment choices?
    Guarantees
    • Prices
    • Privacy Policy
    • Security
    Pricing and Billing
    • How can I leave a tip for the delivery biker?
    • Why am I charged shipping?
    • Why isn't there a delivery fee?
    • Do I have to pay sales tax?
    • I have a question on my charges.
    • I need a copy of my receipt/invoice.
    • When will my credit card be charged?
    Buyer's Guide
    • Can I reload my PASS with more money?
    • Can I send a gift delivery?
    • How am I able to order tobacco products?
    • How can I order using my Madtown Munchies Gift Card?
    • How come an item I ordered last night is no longer listed on the menu?
    • How do I buy a gift card?
    • How do I know if you will deliver to my address?
    • How do I order using my Madtown Munchies PASS?
    • How do I view all of the products offered by Madtown Munchies?
    • I lost my gift card information, can you send it to me again?
    • I'd like to place an order quickly, how should I do this?
    • Should I feel safe paying with a credit card?
    • What do I receive when I order a Madtown Munchies PASS?
    • What happens if I lose my PASS ID card?
    • What is the minimum order amount?
    • How do I find my product?
    • How do I navigate the site?
    • How do I use a coupon?
    Additional Support
    • How do I contact you?




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